12 Hospitality Quotes by Business Icons
Your most unhappy customers are your greatest source of learning. – Bill Gates Click To Tweet
It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. – Charles Darwin Click To Tweet
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. – Henry Ford Click To Tweet
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. – Jeff Bezos, CEO Amazon.com Click To Tweet
Customer satisfaction is worthless. Customer loyalty is priceless. – Jeffrey Gitomer, Author and Business Trainer Click To Tweet
Customers don’t expect you to be perfect. They expect you to fix things when they go wrong. – Donald Porter, V.P. British Airways Click To Tweet
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. – John Russell, President, Harley Davidson Click To Tweet
You’ll never have a product or price advantage again. They can easily be duplicated, but a strong customer service can’t be copied. - Jerry Fritz, Customer Service and Experience ExpertClick To Tweet
Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. – Chip Bell, founder Chip Bell Group Click To Tweet
There is a simple but powerful rule: always give people more than what they expect to get. – Nelson Boswell Click To Tweet
Every client you keep is one less that you need to find. – Nigel Sanders, Dispute Resolution Expert Click To Tweet
It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier. – Doug Smith, Author Click To Tweet
