If your resort is aiming to be or claims to be luxury-lifestyle, then you’re going to need to think about how to cater to pets. Though it’s not as common in the Caribbean due to restrictive import permit requirements, it is becoming more and more usual as many hotels and resorts have ownership components to […]
About Kashmie Ali
Going Green, Practically and Efficiently
There are a multitude of reasons why taking steps to go green is a good move for your Caribbean hotel. Among these reasons are the growing number of travelers who want eco-friendly options, the fact that going green more often than not saves your hotel money in both the short term and the long term, […]
CHTA Marketplace Takeaway: The Importance of Authenticity
Having just participated in CHTA’s Caribbean Travel Marketplace there are several trends that emerged from both the supplier and buyer sides, but there’s one in particular that we feel needs addressed immediately. To begin with, it’s important to remember that the Caribbean is no longer competing with itself for North American travelers, it’s competing with […]
Luxury Hotel Guests and Experiential Ownership
Luxury hotels are currently and foreseeably facing situations where their guest are seeking more exceptional and original experiences. This stems from the movement from luxury consumer goods to luxury lifestyles. Bridges are appearing between luxury goods and luxury tourism & hospitality outlets such as designer hotels, the recruitment of famous chefs for resort restaurants, renowned […]
Why You Should Analyze Your HR Strategy
Employment in the hospitality industry, especially here in the Caribbean, can sometimes feel like a revolving door. To get this under control it’s important that your resort has a solid HR plan with strategies in place to make the recruitment and retention of great employees a streamlined and fiscally responsible process. The steps listed below […]
Switching Costs and Why They Matter
When it comes to luxury brand management in the Caribbean, guest loyalty and guest satisfaction is important. Loyal customers always come back, spend more money, and spread good word of mouth. There’s an oft quoted rule in the luxury hotel segment and it’s the 20/80 rule, meaning that 80% of a resort’s business will come […]