It is hard to imagine a life without customer service. We have all become accustom to having our needs met by someone when pursuing a purchase of a product or service and especially when dealing with the Caribbean tourism and hospitality industries. In many diverse organizations around the world customer service is the driving force […]
Ways to Wow Upon Arrival
If you’re going to give your guests a 5-star check-in experience and really wow them upon arrival, you must first lay the groundwork by anticipating your guest arrival. Be prepared by learning as much about them as you can. At the very least you should know where they’re from. Knowing where they travelled from will […]