One of the biggest mistakes, time and time again that we see hotels, resorts, villas, and other Caribbean businesses making is that they get comfortable. What do I mean by that? During the ‘good years’ when revenues, NOI, and ROI are up they stagnate and don’t make the changes that they need to stay on […]
The 6 Step Off-Season Post Mortem
The off-season post mortem audit is not just a list to be created, it is an opportunity to bring the staff closer together, to include their input, encourage their participation, and to ultimately build a stronger team. Implement a weekly property walkthrough with key department heads to check on the resort’s physical assets with a […]
Caribbean Hospitality and Dietary Restrictions
Vegans, vegetarians, people with gluten allergies, nut allergies, Hindus, Jewish individuals, Muslims – they travel too! Dietary restrictions are something that is often overlooked in both restaurants and hotels in the Caribbean. Our meals are filled with meat and oftentimes our kitchens are not educated on the correct ways to cook for those with allergies. […]
LEAP into Guest Complaints
Whether it’s online via a tweet or TripAdvisor or in person in the lobby of your resort, when dealing with a guest complaint there are ways to turn that complaint into an opportunity for your property to shine. Not only is it the right thing to do but bear in mind that it has been […]
How to Get the Most Out of Roadshows
Sales roadshows are a key part of the travel industry. They connect suppliers, aka: hotels and resorts with buyers aka: travel agents, group affiliates, and wholesalers. If you’re going to make the investment in going to a roadshow or sending your sales & marketing team to a roadshow, you need to know that you’re going […]